During the processing of the shipment, the Customer receives a notification by e-mail about the status of his shipment.
The ordered items are sent by a convenient parcel service. Delivery is made under the terms and conditions of certain service packages. All orders placed outside working hours, on weekends or holidays, are processed on the first free working day after the order is received.
The products will be delivered to the address specified by the Customer in the delivery information. In the case of cash on delivery, the payment address must not be different from the package pickup address. The customer must provide a valid delivery address, and the delivery method itself may vary depending on the product itself and the quantity of products ordered. The seller will choose the shipping method they think is best. Delivery is made to the entrance to the residential building at the specified address. If it is a residential building, the delivery person is not obliged to carry the goods to the floor where the Customer is located, but to the entrance of the building.
The products will be packed so that they cannot be damaged by normal handling during transport. When picking up the product, the customer is obliged to check for possible damage and immediately report it to the delivery worker who delivered the package, or refuse to pick up a shipment with visible external damage. The products are insured against loss during delivery.
During delivery, along with the purchased product, the Customer is obliged to receive an invoice and a confirmation or delivery note about the receipt of the shipment, which he is obliged to sign, and which the delivery service takes as a confirmation of receipt. By signing the confirmation of receipt of the shipment, it is considered that the product has been received without visible external damage.
The cost of delivery is free for all orders over €40.00 / HRK 301.38, which were made via our official www.maticnjakshop.com online store, throughout Croatia. The cost of delivery for orders less than €40.00 / HRK 301.38 is €3.98 / HRK 30.00 for the whole of Croatia. Delivery prices for certain countries of the European Union are highlighted on the www.maticnjakshop.com website and include the corresponding VAT.
Products that have been paid for in accordance with the submitted offer will be delivered to the customer within 1 to 3 working days (except for the islands and the Dubrovnik region, depending on the ferry schedule). In the event that the purchased product is not able to be delivered within the specified period, either for reasons on the part of the Seller or for reasons on the part of the delivery service, the Seller will immediately upon learning about this inform the Buyer in order to agree on a new delivery period. In this case, the Buyer has the right to terminate the Agreement.
If the products are sold out, the Seller will try to replenish the stock as soon as possible. If several products are ordered, the Seller does not guarantee that they will all arrive in the same package, but reserves the right to send the products separately, in case it is necessary.
In cases where the Buyer is delivered a product different from the one he bought or the quantity does not match the one ordered, the Buyer is obliged to immediately notify the Seller with all the details after he has determined the error. The customer has the right to redeliver the ordered product, but in the event that this is not possible, the customer has the right to a refund in the amount of the product price paid, the delivery price and compensation for the costs of returning the product, and is obliged to return the wrongly delivered product/s.
Ownership of the product/s passes to the Buyer only when the Seller receives full payment, including shipping costs. From the moment of taking ownership of the product, and in case the Buyer wants to return / replace the product for any reason, he is obliged to take care of the product with the practice of a good steward.